Webinar: Preparing for Awaab’s Law Phase 2: better outcomes driven by behavioural science

Who it’s for: communications practitioners, resident engagement teams, and housing, repairs and compliance professionals working in social housing.

 

 

Awaab’s Law Phase 2 adds seven new significant hazard categories from 30 November 2026 — extending the damp and mould requirements already in force since 2025. Service changes, the right policies and better communication all matter. But behavioural science is what drives it. That’s because meeting the new requirements depends on people doing the right thing at the right time — in other words, it depends on behaviour.

Whether it’s a neighbourhood officer deciding whether to report an emergency repair, or the repairs manager dealing with increased demand, a behavioural lens can help.

Join us for a deep dive into preparing for Awaab’s Law Phase 2. You’ll leave with:

 

  • An understanding of how behavioural science can help you optimise services, processes and communications.
  • A clear view of why the right behaviour isn’t happening reliably, and where training won’t fix it.
  • How to use more effective communications to drive more effective change
  • A worked example of managing hazard reporting more easily for residents, as well as helping operational teams to manage demand.
Attendees will also receive a free guide – Applying Behaviour Science Principles to Awaab’s Law Phase 2 — covering the framework in full. This will be sent out after the webinar.

 

Who it’s for: communications practitioners, resident engagement teams, and housing, repairs and compliance professionals working in social housing.

Book your place: Friday 23 October, 12–1pm