Trust is the foundation of every effective relationship with residents. Whether you’re managing building safety challenges, damp and mould, major repairs or day-to-day services, everything depends on it.

In this webinar, we’ll explore what drives and sustains trust, from understanding resident behaviour to the way you communicate and engage. Get this right, and residents feel listened to, respected and confident in the services they receive.

In this practical session, we’ll cover:

Why traditional communications can often fail to build trust

• The behavioural science behind credibility, confidence and engagement
• Practical ways to strengthen resident relationships across all communications channels
• Examples of what has worked (and what hasn’t) across the housing sector

This session is designed for housing communications professionals, resident engagement teams and operational staff who want to strengthen resident relationships and deliver communications that genuinely build confidence.

This webinar is being hosted with our friends over at Orlo, the community engagement specialists for the public sector.

Speakers:

• Sam Walker | Engagement Consultant for Housing | Orlo
• Aimee Cavener | Digital Content Manager | Home Group
• Abi Boyd |  Digital Communications and Marketing Specialist | Thirteen Group
• Dominic Ridley-Moy | Founder | Behaviour Change Network

CLICK HERE: Reserve your place