Is your organisation genuinely ready for Phase 2 of Awaab’s Law?

Get your systems, processes, communications and behaviours ready for 30 November 2026.

Phase 2 significantly broadens the hazards covered by Awaab’s Law, including excessive cold and heat, fire and explosions, electrical hazards, falls, structural collapse, and domestic hygiene.

This means not only getting the right policies, systems and communications in place, but also the internal and external behaviours that underpin this.

Residents need to report problems. Frontline staff need to recognise potential hazards. Contractors need to pass concerns on. Contact-centre teams need to record the right information. Cases need to be triaged correctly. Work needs to happen.

Residents need to allow access. And throughout the process, people need to be kept informed.

One weak link can create a compliance failure.

That’s where the Behaviour Change Network can help, along with our associate housing specialists and technical consultants.

Book a call

If you would like to speak to us about getting ready for Awaab’s Law, phase 2, please either book a free Awaab’s Law Phase 2 readiness call or complete a Free Online Enquiry for a no-obligation discussion

A practical Awaab’s Law readiness review

We help social landlords examine how Awaab’s Law will work in practice, not simply whether the right policies and procedures exist on paper.

Our review looks at the systems, processes, communications and human behaviours that sit behind compliance.

We help you identify:

• The behaviours that need to happen at each stage of the Awaab’s Law process
• Where the process is most likely to break down
• What could prevent staff, contractors and residents doing what you need them to do
• Whether communications make the required actions clear and easy
• How frontline staff identify, record and escalate potential hazards
• Where handovers between teams or contractors create risk
• Why residents may delay reporting problems or refuse access
• Practical changes that can reduce the risk of things going wrong

Awaab’s Law behavioural readiness audit

We review the resident and staff journey from the first identification or report of a potential hazard through to resolution.

This can include:

• Existing policies and procedures
• Resident reporting routes
• Contact-centre processes
• Repairs and maintenance workflows
• Contractor reporting and escalation
• Triage and decision-making
• Internal handovers
• Appointment and access processes
• Resident communications
• Frontline staff communications and guidance

The result is a clear picture of the behavioural and operational risks within your current approach.

Behavioural design workshop

We can bring together housing, repairs, compliance, communications, customer services and other relevant teams to work through the process together.

We identify:

• The critical behaviours required for compliance
• Who needs to do what
• Where those behaviours are currently difficult
• The barriers getting in the way
• The points where failure is most likely
• Practical interventions that could make the right behaviour easier and more likely

This creates a shared understanding across teams, rather than Awaab’s Law being treated as the responsibility of one department.

Communications review

Good communication is part of compliance.

We can review resident and staff communications to make sure people understand:

• What they need to do
• When they need to do it
• Why it matters
• What will happen next

This could include reporting information, letters, emails, text messages, appointment communications, access messaging, staff guidance and contractor communications.

Readiness recommendations and action plan

We turn the findings into a practical set of recommendations your organisation can act on.

Rather than producing a long theoretical report, the focus is on:

• What needs fixing
• Where the greatest risks sit
• What should be prioritised before 30 November
• What can be improved longer term

Why behavioural science matters

Policies tell people what should happen. Behavioural science helps us understand what people will actually do.

People are busy. They make assumptions. They forget things. They avoid difficult conversations. They follow established habits. They work around inconvenient systems. Residents may be anxious, distrustful or simply unclear about what is expected of them.

That means organisations need to design processes around real human behaviour, rather than assuming everyone will automatically follow a policy exactly as intended.
We help identify the behaviours that matter, understand what is getting in the way and design practical solutions that make the right action clearer, easier and more likely to happen.

Is your organisation ready for 30 November?

There is still time to get ready before Phase 2 comes into force.

If you want an independent review of your systems, communications and behaviours, the Behaviour Change Network can help you identify where the risks are and what you can do about them.

Talk to us about Awaab’s Law readiness

Get in touch to discuss an Awaab’s Law readiness audit, behavioural workshop or tailored consultancy support for your organisation. Either book a free Awaab’s Law Phase 2 readiness call or complete a Free Online Enquiry for a no-obligation discussion.

Dominic Ridley-Moy FCIPR, Chart.PR, Dip CIPR
Behaviour Change Network founder