Awaab’s Law Phase 2: Watch our webinar recording

How can behavioural science help social housing landlords prepare for Awaab’s Law Phase 2?
With Awaab’s Law Phase 2 coming into force on 30 November 2026, social housing providers face new responsibilities for identifying, reporting and addressing serious housing hazards.

In this free webinar recording, Dominic Ridley-Moy, Behaviour Change Network and Peter Salisbury, Manigest Consulting, explore how behavioural science can help housing associations and councils improve hazard reporting, resident communications and operational processes to achieve better outcomes.

What does the webinar cover?

Awaab’s Law Phase 2 extends the requirements introduced in October 2025 beyond damp and mould to seven additional categories of significant housing hazards, including excess cold, excess heat, falls and electrical hazards.

Meeting these requirements isn’t just about updating policies and procedures. It depends on residents, housing officers, repairs teams and managers taking the right actions at the right time.

This webinar explains how behavioural science can help social housing organisations:

• Identify barriers to the right behaviours: Understand why residents or staff may not always report, recognise or respond to hazards effectively.
• Improve resident communications: Make reporting hazards clearer, easier and more accessible.
• Strengthen operational processes: Explore how housing, repairs and compliance teams can be supported to respond effectively.
• Move beyond awareness and training: Recognise when the problem is not a lack of knowledge but barriers relating to opportunity or motivation.
• Apply behavioural science in practice: Explore a worked example of improving hazard reporting for residents while helping operational teams manage demand.

Why behavioural science matters for Awaab’s Law

Awaab’s Law places legal responsibilities on social housing landlords, but effective implementation also requires behaviour change.

Residents need to recognise and report potential hazards. Frontline staff need to identify and escalate concerns. Repairs and compliance teams need processes that help them respond consistently and within the required timescales.

Using the COM-B model of behaviour change, organisations can examine whether barriers relate to capability, opportunity or motivation, and identify practical interventions to address them.

The webinar demonstrates how applying this approach can help landlords design more effective services, communications and processes rather than relying solely on information campaigns or additional training.

Webinar recording

Watch the webinar recording here.

Awaab’s Law Readiness Assessment Call

Book a free Awaab’s Law – Phase 2 – Readiness Call with Dominic Ridley-Moy from the Behaviour Change Network, and he will walk you through the principles of the new legislation from a communications, engagement, and operational perspective.

Frequently asked questions

When does Awaab’s Law Phase 2 come into force?

Awaab’s Law Phase 2 comes into force in England on 30 November 2026. It expands the categories of significant housing hazards covered by the legislation.

What new hazards are covered under Awaab’s Law Phase 2?

The additional categories are excess cold, excess heat, falls, structural collapse, fire and explosions, electrical hazards, and domestic hygiene hazards. These are subject to the conditions and thresholds in the legislation.

How can behavioural science help with Awaab’s Law compliance?

Behavioural science helps organisations understand why people do or do not take the actions needed. It can inform more effective resident communications, hazard reporting systems, staff procedures and service improvements that support compliance.

What is the COM-B model?

COM-B is a behavioural science model that explains behaviour through three components: capability, opportunity and motivation. It helps organisations identify barriers and design appropriate interventions.

How can landlords encourage residents to report hazards?

Landlords can make reporting easier by simplifying instructions, providing accessible reporting channels, building trust, reducing unnecessary steps and giving residents clear feedback about what happens after a report.

Can I watch the Awaab’s Law webinar for free?

Yes. The webinar recording is available to watch on this page and explores how behavioural science can support social housing organisations preparing for Phase 2.

Need support preparing for Awaab’s Law Phase 2?

Behaviour Change Network helps social housing providers apply behavioural science to improve resident engagement, communications and operational outcomes.

Whether you’re looking to improve hazard reporting, identify barriers to effective processes or develop more effective communications, we can help.

Get in touch with Behaviour Change Network to discuss how behavioural science can support your organisation.