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Damp and mould, building safety, net zero and retrofit, repairs and compliance challenges, and the continued cost of living crisis are just some of the many issues facing the sector today.
For comms pros, the challenge is how to manage this across all the channels available from social media through to print while maintaining the trust of residents.
And of course, that can’t be done without carrying out engagement that puts residents at the heart of your work.
Our three speakers shared top tips and advice to cover all these areas and more.
Speakers and slides:
Dominic Ridley-Moy, Behaviour Change Network
Dominic talked about how behavioural insights can be applied to many of the challenges facing comms pros in the sector.
>>> Presentation: Apply Behavioural Insights To Housing Communications
Darren Caveney, owner and creator of comms2point0
Darren talked about how to get higher engagement on social media – what is working, and what isn’t, plus will share some benchmarking data and insights from across the public sector.
>>> Presentation: Better Engagement On Social Media
Lindsay Coulson, Lindsay Coulson Communication
Drawing on her experience in housing communications, Lindsay Coulson explored how strong engagement principles and strategic communications can build trust, improve outcomes, and strengthen relationships with residents.
>>> Presentation: Building Trust With Tenants
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